Case Study

The Event Registration System That Handles Massive Events – Navy@Vivo 2025

Executive Summary 

Executing a large-scale public event for a military organization requires absolute precision, data security, and flawless crowd control. Klobbi deployed a high-capacity event registration system that handles massive events for the Republic of Singapore Navy’s Navy@Vivo 2025. The deployment successfully processed over 100,000 ballot entries and managed 60,000 ticketed attendees in a high-traffic, low-connectivity outdoor environment at VivoCity, Singapore, with zero critical system failures.

The Baseline Metrics

Event: Navy@Vivo 2025 (21–24 November 2025)

Location: VivoCity and HarbourFront Promenade, Singapore

Total Ballot Entries: 100,000+

Allocated Spots: 60,000

Peak Server Load: Handled massive concurrent traffic spikes during the ballot opening window.

Core Deliverables: Custom anti-fraud balloting algorithm, dynamic secure ticketing, edge-computing check-in architecture.

The Architecture Behind 100,000+ Ballot Entries

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The Challenge: Massive events require massive processing power, especially during the initial launch window when traffic spikes exponentially. The public ballot for the RSS Resolution ship visits and Fast Craft Utility (FCU) rides received over 100,000 entries for just 60,000 available spots. Beyond server stability, the system had to process highly variable group sizes while ensuring absolute fairness and preventing bot manipulation or duplicate entries.

 

The Solution: We engineered a custom, high-volume balloting algorithm backed by an auto-scaling cloud infrastructure to absorb the initial traffic shock.

Dynamic Group Weighting

The logic weighted group sizes dynamically, ensuring fair distribution without fragmenting families or groups.

Fraud Prevention

The system cross-referenced data points to filter out duplicate submissions and bot activity, ensuring only legitimate citizens secured spots.

Automated Fulfilment

Upon successful balloting, the system automatically generated and distributed customised, secure digital tickets for all 60,000 participants.

Edge-Computing and Optimising Onsite Check-in for Weak Signals

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The Challenge: The VivoCity Promenade is an outdoor venue handling extreme footfall. During massive events, local mobile network bandwidth drops drastically. When 15,000 people gather in a concrete and steel environment, 4G/5G signals degrade, causing standard cloud-based check-in systems to lag, crash, and create dangerous crowd bottlenecks.

 

The Solution: Klobbi deployed an offline-optimised QR check-in infrastructure built for scale, essentially bringing the server to the edge.

Local Processing Nodes

Scanners were untethered from the cloud and processed QR codes locally, validating entries in under 200 milliseconds.

Asynchronous Background Syncing

The system continuously pinged the main server, syncing data packets quietly in the background only when bandwidth became available.

Zero Downtime

Queue bottlenecks were entirely eliminated. Even during complete internet blackouts at the scanning gates, the check-in performance remained at 100% capacity.

High-Speed Onsite Guest Management and Flow Control

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The Challenge: With 60,000 ticketed guests arriving over four days, processing speed was non-negotiable. Boarding an active military vessel like the RSS Resolution requires strict security timelines. A reliable event registration system that handles massive events must execute flawless onsite guest management, or the entire event schedule collapses.

 

The Solution: The system was built to push massive numbers of people through security and boarding checkpoints in quick succession.

Decentralised Scanning

By decentralising the check-in nodes across multiple entry points, we prevented crowd pooling.

Real-Time Capacity Dashboards

Command centre operators had access to real-time sync data, allowing them to see exactly how many guests had cleared security versus how many were still in the holding areas.

Schedule Integrity

Klobbi ensured the Navy could maintain strict boarding schedules without a single delay caused by administrative bottlenecks.

Years of Experience

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Success Stories

What Our Clients Say

5.0
Based on 26 reviews
Kai Him Lee profile picture
Kai Him Lee
3 years ago
Big thanks to Klobbi for being our online ticketing partner for our exhibition! Staffs were very helpful and responsive to any issues that we encountered and their ticketing platform was fool-proof and user-friendly! Thanks again to Nicole for all your help!
Adrian Chia profile picture
Adrian Chia
3 years ago
Very helpful and fast response team. Glad to work with them.
Jeffrey Wee profile picture
Jeffrey Wee
3 years ago
Fast, Efficient and very Helpful when troubleshooting.
xue min chong profile picture
xue min chong
3 years ago
their system is very straight forward and easy to use. it’s even easy for beginners, love it! it’s simplified and not confusing, have the minimal important things and some features that makes it very convenient and easy to navigate. recommend!!

however, a slight alteration can be done 🙂 bookings made under the same email and phone number can be showed for all visitors. because some visitors booked with the same email and phone number for a few guest, the system only shows the first person with the email and phone number. therefore when we search it up, it only shows one person, which makes it a little troublesome, as we have to find the others through their names. it’s easier to find people through the phone number than their names. therefore to maximise efficiency, every visitor should be labelled with email and phone number of the person that made the booking.
Mohd Ajmain profile picture
Mohd Ajmain
3 years ago
Website they’ve created was very user friendly and straightforward to use.
Sharlyn Thien profile picture
Sharlyn Thien
3 years ago
Engaged klobbi for our company’s event. Big thanks to nicole and her team for assisting us in our event. Great service and professional. She was really prompt in her response. Would recommend to people who are looking for events tech company.
Chua profile picture
Chua
3 years ago
Klobbi has been the most reliable tech solution for my company events. The team are expert in managing the whole registration process and would provide us with their professional inputs which is greatly appreciated. We would like to thank our project manager, Nicole, for being helpful and prompt to response
Elaine Goh profile picture
Elaine Goh
3 years ago
Big thanks to Nicole, Sam, and James! They made my event super easy with their great services. They were on-site, really quick, friendly, and solved every issue like experts. Thanks for being awesome!
Shihui Teo profile picture
Shihui Teo
3 years ago
Klobbi is our go to whenever we require registration services for our events. We have been engaging them for a couple of events, and I’ve nothing but praises for their services - from the registration website, EDMs, badge printing services to the on-day event registration. They listen to our feedback and provide their professional opinions as well.

Our accounts service manager, Kai, is responsive, patient and utmost helpful.

Their rates are very reasonable as well!